Thank you for purchasing from Sugar Sweep. We hope you love our product, but we understand that sometimes things don’t work out. This policy explains how to request a refund if you’re not completely satisfied.
Refund Period
You have 180 days from the date your order is delivered to request a refund. We encourage customers to use Sugar Sweep consistently for at least three months to experience its full benefits, but you may request a refund at any time within the 180‑day window.
How to Request a Refund
- Confirm you are within the 180‑day period (check your tracking information for the delivery date).
- Email our support team at [email protected] with the subject line “Refund Request” and let us know you’d like a refund.
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After approval, we’ll send return instructions. Please ship the empty or unused bottles
to:
Fulfillment House
19655 E 35th Drive, Suite 100
Aurora, CO 80011 USA - Customers are responsible for return‑shipping costs. We’ll issue your refund as soon as the return is received and inspected.
Processing Time
Once your return is approved, refunds generally appear on the original payment method within 5–10 business days, depending on your bank or card issuer.
Need Help?
Questions? Please email [email protected]. We’re happy to assist.